Please note that we currently only ship to the UK Mainland. We hope at some time in the future we may be able to include more destinations so if you’d like us to let you know when we do, simply join our mailing list and we will.
Delivery Costs (UK Mainland only)
Small order delivery (order value up to and including £5) = £2.75
Standard delivery (order value over £5) = £3.95
FREE standard delivery on orders with an order value of over £55.00
Delivery Times and Methods
With the exception of our Wrap Couture subscription boxes (see below for details) and other periods of annual shutdown as detailed below, we aim to despatch goods within 3 working days of receipt of order.
If for any reason (other than expected delays see below) we are unable to process your order in a timely fashion (ie unexpected illness) we would aim to contact you by your email or mobile phone number to discuss a solution ie delayed posting date or refund etc.
The exception to this is during periods of stocktaking/refurbishments and our usual festive shutdown where we will notify you of the delay but dispatch goods as soon as possible once we return to normal working patterns.
2025 dates where there will be known delays are as follows:
Stocktaking & Annual Leave: No orders will be sent out during the dates of 26th July to 3rd August 2025.
Festive Shutdown: No orders will be sent out during the dates of 17th Dec 2025 to 2nd Jan 2026
We use either Royal Mail Second Class Post or an alternative nationally recognised *courier service for our deliveries. Depending on the method of delivery or value, we may use a ‘signed for’ or ‘tracked’ service. We will notify you once your order has been dispatched and will let you know what method of delivery to expect.
Please allow approximately 5 – 10 days for your order to arrive with you from the date of you placing it with us . It is possible it will arrive before then but cannot be guaranteed and can take longer at busier times of the year.
If your order is for a special occasion and is time bound, do tell us! We cannot guarantee a faster delivery but we’ll certainly do our best to speed it up where we can.
For customers locally to us, we can offer a ‘pick up’ service at our discretion. Please contact us to discuss whether this is available and to make any necessary arrangements prior to placing your order.
*Please note if your order is being sent by courier or is being sent ‘tracked’ we will need to provide your email address / mobile number to Royal Mail/ the courier service in order that they can let you know about delivery. By purchasing from us we take this as consent that you are happy for us to provide your email address / mobile number to the courier for the purposes of this service.
Delivery Terms
We will deliver the goods purchased to an address as supplied through your payment method. Please ensure you use the same address at which your payment method is registered to, when completing the online delivery/sign up form.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions, unless this was caused by our negligence.
We will aim to deliver the goods by the date as quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our control, the delivery date will be extended by a reasonable period and we will contact you.
Please note that More Pretty Things is not liable for any loss caused to you by late delivery and will not accept responsibility for any delays in delivery.
Wrap Couture Club Subscription – We know how excited you’ll be to recieve your goods so we aim to deliver your products within the first week of each month of membership provided membership has been subscribed to prior to the 27th of the previous month. We cannot however foresee circumstances beyond our control ie postal strikes etc and therefore we observe the right to send out subscription products on any day during the month.
Items lost in transit
At busy times it can take goods longer to arrive but if you have not received your goods from us within 7 -10 days of placing your order do get in touch. Depending on what courier/type of service used to transport your parcel will depend on what action we will take or advise you to take. For Royal Mail deliveries please however note that we are unable to resend or refund for orders lost until 15 working days after the order sending date as Royal Mail.
